Product

01. Where can I find LUNAR product in my city?
Fill out our contact form to obtain a list of your local retailers.

02. I can't seem to find a product on the online store. Where can I find it?
If a product is not found on our website, it is most likely out of stock. However, it may still be available at your local LUNAR retailers. Please submit a request and a customer service agent will respond to you shortly.

03. The product I like is currently out of stock?
No worries, please enter your email in the product notify page, and we will let you know as soon as the product is available. 

 

Shipping

01. Is my order confirmed?
You will receive an email on order confirmation.

02. When will my order be shipped?
We normally ship-out all orders within 24 hours.

03. When will my order get delivered?
Transit and delivery time may vary depending on your location. You can track your order on your order page for real time information.

04. How much do you charge for delivery?
Free Shipping on all orders above Rs 500. An additional charge of Rs. 50 will be levied on orders below that.

05. How can I track my order?
You can track your order by by clicking the link the order page in your profile. You can also track the order by clicking the link found in the shipping confirmation email.

06. Can I cancel an order once it has been placed?
You can cancel any order that has not yet been shipped. Please send a request to lunarbags@lunars.com After dispatch, the return policy mentioned below is applicable.

 

Return and exchanges

01. Looking to return or exchange your recently purchased LUNAR product?
If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly.
Returns and Exchanges only apply to product that has been purchased from our online store.

02. What is your return policy?
LUNAR returns policy accepts only exchanges/replacements and not direct refunds. Any LUNAR product that is purchased online (excluding promotional or sale items) can be exchanged/replaced within 7 days from the delivery date.
If you wish to return or exchange an item for any reason, please email our customer care at lunarbags@lunars.com
The returned product should be in its original packaging and in the same unused and unwashed condition as received.

03. What items can I return?
Returns will be accepted only for damaged / defective products. You will need to inform us of any damages / defects within 7 days of delivery of the product, in order to receive the replacement.

04. Can I return/exchange a sale item?
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

05. How do I initiate a return?
Please mail us at lunarbags@lunars.com or fill up the contact form to initiate a return

06. Do you arrange for reverse pickups?
Reverse pickup is applicable only for a selected set of pin-codes. You can check with our support desk if your pin-code has this facility. Else you will have to ship the item back.
For orders where reverse pick-up may not apply, you can self ship the items to us. In this case, we will reimburse the courier charges via an online gift voucher.

07. What is your refund policy?
In case the replacement product is out of stock, you will receive a full refund to your account.
For orders where reverse pick-up may not apply, you can self ship the items to us. In this case, we will reimburse the courier charges via an online gift voucher.

08. When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

• The item(s) should be unused and unwashed.
• The packaging should have the original tags in place.
• They should be returned within 7 days from the delivery date.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.

09. Can I choose a different item in exchange?
You can receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

 

Bulk Orders

01. How do I order in bulk?
Please email us at lunarbags@lunars.com or fill up your requirements in the corporate order form and we will get back to you soon.

02. Do you customize the products?
We offer customization of our products based on your requirement. Our representative will help you out with your requirements and queries.

 

Wholesale

01. I would like to sell LUNAR products. Who should I contact?
In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.

02. We are a distribution business and would like to distribute LUNAR. Who should we contact?
Thank you in advance for your interest in working with LUNAR. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly.

 

Warranty

01. What is covered under warranty?
We stand behind the quality of our products —we guarantee that every item is free of material and manufacturing defects.
However, If you discover a material or manufacturing defect, we will replace or repair the item at our discretion. Warranty claims must be accompanied by an acceptable proof of purchase.
This warranty is valid for the duration of the one year, beginning on the date of purchase.This Warranty does not cover misuse, neglect, accidents or any modification to the product

02. How do I file a warranty claim?
Please fill up the contact form or email us at lunarbags@lunars.com with the details of order ID and photographs of the defect. Once these images have been inspected and a review of the defect description has been completed, our customer service representative will further assist with the claim

03. Can my item be repaired?
If you do not wish to continue with a warranty claim, you may have your item repaired by a third party at your own expense. Please note that LUNAR will not accept responsibility for the cost of the repair.